Our Privacy Policy Information

1. Information we collect about you
2. How and why we use your personal data
3. How we use your personal data for marketing
4. How we share your data with third parties
5. How we protect your data
6. How long we keep your personal data
7. Your rights
8. Contact us
9. Cookies
   

1. Information we collect about you

Personal and contact information including your name, age, telephone number, postal address, email address, username, and social media username(s). We may collect some of that contact information when you interact with us including via our Customer Care Team. Details (and copies) of your communications and interactions with us via our Customer Care Team or otherwise, including by email, telephone (voice recordings), post and online via webchat, the feedback button or on Regenerize Me, PLC social media channels.

Copies of documents you provide to prove your identity (including driving license and passport) when there is a legal reason to request this from you.

Transaction details including payments from you for subscription or purchase of our services.

Your financial information including your payment card information (which is sent to PayPal, Stripe or direct banking) when you make a purchase or subscribe to a service. Information about how you use our app or website, and which websites you came to us from.

Technical information about your device or browser when you use our app or website, including geolocation data to determine what country you are accessing our website or app from, your internet protocol (IP) address, device ID, browser type and version and time zone setting, which may in some circumstances be personal data.

We may also receive personal data directly from you or from various third parties and public sources, including from social media channels (if you interact with us through those channels), or other third parties.

2. How and why we use your personal data

In the table below, we set out all of the ways we use your personal data, and why. We have also identified what our legitimate interests are where appropriate.

It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as 'performance of a contract with you' below), or to comply with a statutory requirement. In those circumstances, if you do not provide the personal data we require, we will be unable to provide our courses or other services to you.

What: Registration

How: We use your personal and contact information to register you as a new student/client.

We collect financial information if you register payment card information when purchasing or subscribing to one of our courses or services.

Why: Necessary for the performance of a contract with you.

What: Accessing our course content

How: We use the personal and contact information provided by you and the transaction details about your purchases, to provide our services to you.

Why: Necessary for the performance of a contract with you.

What: Managing your account

How

We use your personal and contact information, financial information, and transaction details about your purchases, to manage your account.

Why

Necessary for the performance of a contract with you.

What: Communicating with you

How: We use the personal and contact information provided by you, copies of your communications with us and, in some circumstances, transaction details, to manage our relationship with you.

For example:

• To notify you about changes to our Account Terms or Privacy Policy;
• To communicate with you in response to any query, request or complaint you may have including by email, telephone and in web chat whether relating to any course or subscription that you have purchased from us or otherwise.
• To notify you about changes to our Account Terms or Privacy Policy;
• To communicate with you in response to any query, request or complaint you may have including by email, telephone and in web chat whether relating to any course or subscription that you have purchased from us or otherwise.

Why:

• Necessary for the performance of a contract with you.
  
• Necessary to comply with a legal obligation.
  
• Necessary for our legitimate interests (to keep our records updated and to study how students use our courses).

What: Staff training

How

We may use copies of your communications with us (including voice recordings) in order to train our staff.

Why

Necessary for our legitimate interests (to ensure that we are able to provide the best service to you).

What: Market research How: We may use the personal and contact information you have provided to ask you to take part in market research or a survey.

We also use the results of any surveys or market research that you undertake to improve our app, our website, or our service.

Why: Necessary for our legitimate interests (to assess and improve our courses, service and business).

What: Prize draws and competitions

How: We may use your personal and contact information, transaction details, and financial information as part of a prize draw or competition.

Why: Necessary for the performance of a contract with you.

What: Technical issues

How: If you contact us about an issue, we may use technical information, and personal and contact information to administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

Why: Necessary for our legitimate interests in running Regenerize Me, PLC, the provision of administration and IT services, security and fraud prevention).

Necessary to comply with a legal obligation.

What: Experience

How: We use information about your use of our app or website, together with technical information about your device and (in some circumstances) your personal and contact information, and other relevant information that we receive from you or third parties (including aggregated information that we combine with your personal data), to deliver relevant website content, prize draws, competitions and other marketing to you, and to manage the delivery of that content.

For example, we may automatically display relevant advertisements to you based on your use of our website.

Why: Necessary for our legitimate interests (to ensure that you are shown relevant content based on your use of our app or website).

What: Advertising effectiveness

How: We use information about your use of our app or website and, in some circumstances, personal and contact information about you, to measure or understand the effectiveness of the advertising we serve to you.

Why: Necessary for our legitimate interests (to determine how effective advertising is in order to improve advertising, its relevance and in order to fulfill contracts we have with our marketing partners).

What: Advertising effectiveness

How: We use information about your use of our app or website and, in some circumstances, personal and contact information about you, to measure or understand the effectiveness of the advertising we serve to you.

Why: Necessary for our legitimate interests (to determine how effective advertising is in order to improve advertising, its relevance and in order to fulfill contracts we have with our marketing partners).

What: Analytics:

How: We use information about your use of our app or website and technical information, including about your device or where you are accessing our app or website from, to optimize our service and to improve our app, website, services, direct marketing, student relationships, behavior profiling and experiences.

Why: Necessary for our legitimate interests (to measure the interactions with our website, to define types of clients, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).

What: Winners

How: If you win a Regenerize Me, PLC competition/draw, we may use your personal and contact information to contact you to arrange support.

Why: Necessary for our legitimate interests (to develop our courses and to manage our winner services).

What: Publicity

How: We may use your personal and limited contact information in any publicity materials provided that you have given your consent.

Why: Your consent.

What: Regulatory compliance

How: We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the app or website, or technical information, to enable us to comply with our legal and regulatory obligations.

Why: Necessary to comply with a legal obligation.

What: Fraud prevention

How: We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the app or website, or technical information, in order to undertake analysis for the purposes of identifying and dealing with any fraud or fraudulent activity.

Why:

• Necessary to comply with a legal obligation.
  
• Necessary for our legitimate interests (to ensure that transactions and interactions with us are not fraudulent).

What: Fraud prevention

How: We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the app or website, or technical information, in order to undertake analysis for the purposes of identifying and dealing with any fraud or fraudulent activity.

Why: Necessary to comply with a legal obligation.

Necessary for our legitimate interests (to ensure that transactions and interactions with us are not fraudulent).

What: Queries

How: We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the app or website, or technical information for the purpose of dealing with any request, complaint or query from you.

Why:

• Necessary to comply with a legal obligation.
  
• Necessary for our legitimate interests (to respond to you and to deal with any request you may have).
  
• We use your personal data to create aggregated data sets. You are not identifiable from that aggregated data and it is not considered personal data.
  
• However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.